Last updated: 29/09/2026

1. Introduction
   Top AC. Air Conditioning Installation Ltd. (“Top AC”, “we”, “us”, “our”) takes the protection of your personal information seriously and is committed to handling it responsibly and securely. This Policy sets out how we collect, use and safeguard personal information gathered:

• through our website (airconditioninginstallation.london);
• when you send us an enquiry through the website; and
• when you apply to work with us.

By using our website, you agree to the collection and use of your information as set out below.

2. What We Mean by Personal Data
   “Personal data” is any information relating to a living individual who can be identified, directly or indirectly, from that information. In the context of this Policy, this refers to information you provide to us through airconditioninginstallation.london.
   Where you provide us with personal data, you are agreeing to our use of it as described in this Policy. Please take the time to read this document carefully so that you understand how your information is handled.
3. Who We Are
   Top AC is a London-based air conditioning specialist, providing air conditioning installation services.
   Top AC. Air Conditioning Installation Ltd. is registered in England and Wales under company number 17460205.
4. How We Collect Your Information
   We gather information about you when you:

• request a quote or make a booking with us;
• browse our website (see our separate Cookie Policy);
• leave a review or feedback; or
• sign up to receive marketing updates from us.

5. What Information We Collect
   When you request a quote or make a booking, we ask for certain personal details so that we can carry out the work and deliver a good standard of service. This typically includes:

• your name;
• your address;
• your phone number;
• your email address (used to send quotes, booking confirmations and follow-up/feedback messages);
• payment details taken for deposits, or card details held on file in case of cancellation;
• any comments or feedback you give us; and
• your marketing preferences (i.e. whether you’ve opted in or out).

When you visit airconditioninginstallation.london, certain “device information” is collected automatically, which may include:

• the type of device you’re using (mobile, desktop, laptop, tablet);
• cookies;
• your operating system;
• your IP address;
• browser details (type, language, browsing history);
• the times you access the site;
• your device settings;
• the site that referred you to us; and
• approximate location (such as your town or city).

6. Your Rights Over Your Data
   Under the Data Protection Act 2018, you have a number of rights in relation to your personal data, including:

• Access – you can ask us for a copy of the personal information we hold about you.
• Correction – you can ask us to correct information that’s inaccurate, or complete information that’s incomplete.
• Deletion – you can ask us to erase your personal data in certain circumstances.
• Restriction – you can ask us to limit how we use your personal data in certain circumstances.
• Portability – you can ask us to transfer your data to another organisation, or to you, in certain circumstances.

There’s no charge for exercising any of these rights, and we will respond within one month of your request.

7. Recruitment
   If you’d like to be considered for a role with us, you can send your CV to info@airconditioninginstallation.london. This may include details such as:

• your name, address, phone number and email address;
• your education background;
• your work history;
• your salary expectations/history; and
• any other information relevant to your application.

We use this information solely to assess your suitability for a role. If your application is unsuccessful, we will delete your details within 30 working days, unless you give us written consent to keep your information on file for up to 12 months for future opportunities. You may withdraw that consent in writing at any time.

8. How We Use Your Information
   We only process your personal data where we have a proper legal basis to do so — because it’s necessary to carry out a booking, because you’ve given us your consent (for example, by signing up for marketing emails), or because it’s in our legitimate business interests.
   We use the information described above to:

• keep accurate internal records;
• send you service-related communications (quotes, booking confirmations, feedback requests and reminders);
• improve the services we offer; and
• send marketing communications, where you’ve opted in to receive them.

We may also use this information to tailor the content of our website to your interests.

9. Who Can Access Your Information
   We use appropriate technical measures to protect the data we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction. We do not sell, rent or share your personal data with third parties. Any personal data you give us is handled in line with the Data Protection Act 2018.
   While we take reasonable steps to keep your information secure, we can’t accept liability for loss caused by a third party unlawfully accessing data we hold, provided we haven’t been negligent. You can ask us to limit how your data is collected or used at any time — see Section 12 below.
10. Where Your Data Is Held
    Any data collected through our website belongs to Top AC. We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or for as long as you’ve given us permission to keep it.
    Where you’ve opted in to marketing communications via our website, we may use a trusted third-party email platform to send these.
11. Profiling
    We may use the information we hold about you to build a picture of your interests and preferences, so that any communications we send you are more relevant.
12. Your Choices
    We won’t contact you for marketing purposes by email, phone or text unless you’ve given us your consent to do so beforehand, and we don’t share your details with third parties for this purpose. You can update your marketing preferences at any time by emailing info@airconditioninginstallation.london.
    You’re entitled to request a copy of the personal data we hold about you and to have any errors corrected — simply email info@airconditioninginstallation.london.
    You can also withdraw your consent to our use of your data at any time and ask us to delete it. We won’t retain your personal data for longer than is necessary for the purpose it was originally collected for.
    We sometimes use customer feedback to improve our services, and may publish comments about our work on our website. If you’d rather your comments weren’t published, please let us know when you submit them.
13. Changes to This Policy
    We may update this Policy from time to time to reflect changes to our business or feedback from customers. We’d encourage you to check back periodically so you’re aware of how we protect your information. This Policy was last updated on 08/09/2026.
14. Get in Touch
    If you have any questions or concerns about this Policy, or believe we haven’t followed it correctly, please get in touch and we’ll do our best to resolve things quickly.

Email: info@airconditioninginstallation.london
Telephone: 020 8058 7724

Top AC. Air Conditioning Installation Ltd.
HQ: 28 Cityview Point, 139 Leven Road, London, E14 0XS
Second location: 206 Railton Rd, London, SE24 0JT
Company number: 17460205
airconditioninginstallation.london